Privacy Policy

Effective Date: 2026-05-01
Last Updated: 2026-05-01

At Sihoo Canada Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or purchase products from us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Definitions

In this Privacy Policy:

“Site” refers to Sihoo Canada Store
“We,” “Us,” or “Our” refers to Sihoo Canada Store
“You” or “Your” refers to visitors, customers, or users of our services
“Cookies” are small files stored on your device to improve your browsing experience

2. Scope of This Policy

This Privacy Policy applies only to information collected through our website and services. It does not apply to third-party websites, platforms, or services linked from our Site. We encourage you to review the privacy policies of any external websites you visit.

3. Information We Collect

We may collect information when you:

Visit or browse our website
Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in promotions, surveys, or giveaways
Submit product reviews or feedback

4. Types of Information We Collect
Personal Information

We may collect:

Name
Email address
Phone number
Billing and shipping address
Company name (if applicable)
Payment Information

Payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, Shop Pay, or other authorized providers.

We do not store full credit card or debit card information on our servers. We may receive limited transaction details such as:

Payment status
Payment method type
Transaction identifiers
Technical Information

We may automatically collect:

IP address
Browser type
Device information
Website activity and usage data
Referral sources and interactions on our Site

5. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage your account
Improve our products and services
Personalize your shopping experience
Send updates, promotions, and newsletters
Prevent fraud and maintain website security
Conduct analytics and market research

Where required by law, we only send marketing communications with your consent, and you may unsubscribe at any time.

6. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, including:

Payment processors
Shipping and logistics providers
Marketing and analytics platforms
Customer support services
Website hosting providers

These partners are only permitted to use your information as necessary to provide services to us and must protect your information appropriately.

We may also disclose information if required by law or to protect our legal rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and cart items
Improve website performance
Analyze traffic and user behavior
Deliver relevant advertising and marketing

You can manage or disable cookies through your browser settings. Please note that some features of our Site may not function properly if cookies are disabled.

8. Data Security

We implement reasonable security measures to protect your personal information, including:

SSL encryption
Secure payment processing
Restricted access to personal data
Routine monitoring for vulnerabilities

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. Third-Party Services and Links

Our Site may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of those third-party sites.

10. Google and Advertising Services

We may use Google Ads, Google Analytics, Meta advertising tools, and other marketing services to improve advertising performance and website experience.

These services may use cookies or similar technologies to collect anonymous browsing information. You can manage your advertising preferences through your browser or relevant platform settings.

11. Your Privacy Rights

Depending on your location, you may have rights including:

Accessing your personal information
Correcting inaccurate data
Requesting deletion of your information
Objecting to certain processing activities
Requesting data portability
Withdrawing consent for marketing communications

Canadian residents may also have rights under applicable Canadian privacy laws, including PIPEDA.

12. Children’s Privacy

Our services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Sihoo Canada Store
Email: support_ca@sihoo.com

Website: ca.sihoo.com