Privacy Policy

Effective Date: May 1, 2026
Last Updated: August 18, 2026

Sihoo Canada Store respects your privacy and is committed to protecting your personal information.

The Sihoo Canada Store at ca.sihoo.com (the “Site”) is operated by Shenzhen Sihoo Intelligent Home Co., Ltd. (“Sihoo,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, purchase our products, communicate with us, or otherwise use our services.

By using the Site or our services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through ca.sihoo.com and in connection with purchases, customer support, marketing communications, and other services provided through Sihoo Canada Store.

This Policy does not govern the independent privacy practices of third-party websites, platforms, or services that may be linked to or integrated with our Site. We encourage you to review the privacy policies of those third parties.

2. Information We Collect

We may collect personal information when you:

• Visit or browse our Site
• Create or manage an account
• Place or manage an order
• Subscribe to email or other marketing communications
• Contact customer support
• Participate in promotions, surveys, or giveaways
• Submit product reviews, photos, videos, or other feedback
• Interact with our advertisements or marketing campaigns
• The information we collect depends on how you interact with us.

3. Types of Information We Collect

Contact and Account Information

We may collect information such as:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Company name, if applicable
• Account information and preferences

Order and Transaction Information

When you make a purchase, we may collect information related to your transaction, including:

• Products purchased
• Order number
• Order value
• Shipping and fulfillment information
• Payment status
• Payment method type
• Transaction identifiers

Payments are processed through authorized third-party payment providers.

We generally do not directly store complete credit or debit card numbers. Payment information is handled by the applicable payment provider in accordance with its own security and privacy practices.

Device and Usage Information

When you use our Site, we and our service providers may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type and identifiers
• Operating system
• Pages viewed
• Website interactions
• Referral sources
• Approximate location derived from IP address
• Date and time of visits
• Cookie and similar technology identifiers

4. How We Use Personal Information

We may use personal information to:

• Process, confirm, and fulfill orders
• Process payments and refunds
• Provide shipping and order tracking
• Provide customer support
• Manage customer accounts
• Process returns, replacements, and warranty claims
• Communicate with you about your orders or requests
• Improve our Site, products, and services
• Understand how customers use our Site
• Personalize the shopping experience
• Detect and prevent fraud, abuse, and security incidents
• Conduct analytics and business research
• Send promotional emails and other marketing communications where permitted by law
• Measure and improve the effectiveness of our advertising
• Comply with applicable legal and regulatory requirements

Where consent is required by applicable law, we will obtain the appropriate consent before using your personal information for the relevant purpose.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our marketing emails.

5. How We Disclose Personal Information

We do not sell personal information for monetary consideration.

We may disclose personal information to service providers and business partners that help us operate Sihoo Canada Store and provide services to our customers, including:

• E-commerce and website service providers
• Payment processors
• Shipping carriers and logistics providers
• Warehousing and fulfillment providers
• Customer support providers
• Email and marketing platforms
• Advertising platforms
• Analytics providers
• Fraud prevention and security providers
• IT, hosting, and cloud service providers

These third parties may process personal information on our behalf or for purposes described in their own privacy policies, depending on the nature of the service.

We may also disclose personal information:

• When required by applicable law, regulation, legal process, or governmental request
• To protect the rights, property, security, or safety of Sihoo, our customers, or others
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable legal requirements

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate and improve the Site.

These technologies may be used to:

• Remember your preferences
• Maintain shopping cart functionality
• Support Site security and functionality
• Understand Site traffic and customer behavior
• Measure website and advertising performance
• Personalize content
• Deliver and measure relevant advertising

Depending on your browser, device, and location, you may be able to manage certain cookie preferences through your browser settings or other privacy controls made available on the Site.

Disabling certain cookies may affect the functionality or performance of some parts of the Site.

7. Analytics and Advertising Services

We may use third-party analytics and advertising services, including services provided by Google and Meta, to understand Site usage, measure advertising performance, and deliver relevant advertising.

These services may collect or receive information through cookies, pixels, device identifiers, and similar technologies. The information collected may include device information, IP address, browsing activity, Site interactions, and advertising identifiers.

These third parties may process information in accordance with their own privacy policies.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to:

• Complete and maintain transaction records
• Provide customer support
• Process returns and warranty claims
• Meet accounting and tax obligations
• Prevent fraud and abuse
• Resolve disputes
• Comply with applicable legal requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

These measures may include:

• Encryption of information in transit
• Secure payment processing
• Access controls
• Security monitoring
• Appropriate technical and organizational safeguards

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. International and Cross-Border Data Processing

Shenzhen Sihoo Intelligent Home Co., Ltd. operates Sihoo Canada Store and may work with service providers, business partners, logistics providers, technology providers, and other service providers located in Canada, China, the United States, and other jurisdictions.

As a result, personal information may be processed, stored, or accessed outside the province or country in which you reside.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or other governmental authorities in accordance with applicable law.

We take reasonable steps to protect personal information in accordance with applicable privacy requirements when it is processed by our service providers.

11. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Withdraw consent where processing is based on consent, subject to legal or contractual restrictions
• Ask questions about how your personal information is collected, used, or disclosed
• Request deletion or other handling of personal information where provided by applicable law
• Opt out of promotional email communications

Canadian residents may have additional rights under applicable federal or provincial privacy laws.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our Site and products are intended for a general adult audience and are not directed to children.

We do not knowingly collect personal information from children in circumstances where parental or other consent is required by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

13. Third-Party Websites and Services

Our Site may contain links to or integrations with websites and services operated by third parties.

We are not responsible for the independent privacy practices of third-party websites or services. When you interact directly with a third party, its privacy policy and terms may apply.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We may provide additional notice where required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Shenzhen Sihoo Intelligent Home Co., Ltd.
Operator of Sihoo Canada Store

Email: casupport@sihoo.com
Website: ca.sihoo.com