Terms & Conditions

Effective Date: May 1, 2022
Last Updated: August 18, 2026

Welcome to Sihoo Canada Store.

The Sihoo Canada Store at ca.sihoo.com (the “Site”) is operated by Shenzhen Sihoo Intelligent Home Co., Ltd. (“Sihoo,” “we,” “us,” or “our”), the company responsible for sales and customer transactions conducted through this Site.

These Terms & Conditions (“Terms”) govern your access to and use of the Site, including purchases of products and use of services, features, and content available through the Site.

By accessing or using the Site, or by placing an order through Sihoo Canada Store, you agree to these Terms. Nothing in these Terms is intended to limit or exclude any rights or remedies available to you under applicable Canadian consumer protection laws.

Intellectual Property

All content available on the Site, including but not limited to:

• Logos
• Product images
• Graphics
• Text
• Page layouts
• Designs
• Videos
• Product names
• Trademarks

is owned by, licensed to, or otherwise lawfully used by Sihoo and is protected by applicable copyright, trademark, and other intellectual property laws.

You may access and use the Site for personal, non-commercial purposes.

Unless otherwise permitted by law or authorized by Sihoo in writing, you may not reproduce, distribute, modify, publish, sell, license, or commercially exploit Site content.

Orders & Purchases

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, promotions, and availability displayed on the Site are accurate and up to date.

Occasionally, errors or inaccuracies may occur. If we identify a material error affecting your order, we may contact you to provide corrected information and, where appropriate, give you the option to proceed with or cancel the affected order.

Payments

By placing an order, you authorize Sihoo and its authorized third-party payment providers to charge the payment method selected during checkout for the total amount shown before you complete your purchase.

You are responsible for providing accurate billing and payment information.

Available payment methods will be displayed during checkout.

Order Confirmation & Acceptance

After placing an order, you may receive an order confirmation email acknowledging that we have received your order.

Orders are subject to product availability, successful payment authorization, and order verification.

If we are unable to fulfill an order after payment has been collected, we will cancel the affected order or item and issue the applicable refund to the original payment method.

We may refuse or cancel orders where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized transactions
• Incorrect pricing or product information
• Product unavailability
• Payment authorization failure
• Orders that violate purchase restrictions or these Terms

Order Cancellation

You may request to cancel an order before it has been shipped by contacting our customer support team as soon as possible.

If the order has not yet shipped and cancellation is successfully completed, a refund will be issued to your original payment method.

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep the product after delivery, you may request a return in accordance with our Return, Replacement & Warranty Policy.

Pricing & Promotions

All prices displayed on Sihoo Canada Store are shown in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes and any additional charges will be displayed during checkout as required.

Prices, promotions, discount codes, and promotional offers may change from time to time. Individual promotions may be subject to additional eligibility requirements, exclusions, expiration dates, or other terms disclosed with the applicable offer.

Unless otherwise stated, promotional offers cannot be combined.

Shipping & Delivery

We currently ship to eligible addresses within Canada in accordance with our Shipping Policy.

Orders are typically processed within 0–1 business day, and shipping transit typically takes 5–6 business days.

The total estimated delivery time is generally 5–7 business days from the date the order is placed.

Delivery times are estimates and may occasionally be affected by weather, carrier disruptions, peak shopping periods, delivery destination, or other circumstances outside our reasonable control.

Shipping availability, fees, excluded regions, warehouse information, tracking, and additional delivery terms are provided in our Shipping Policy.

Returns & Refunds

Products purchased directly through Sihoo Canada Store are covered by our 30-Day Free Returns policy, subject to the conditions described in our Return, Replacement & Warranty Policy.

Return requests must be submitted within 30 days of delivery.

For approved returns requested within the 30-day return period, Sihoo covers the return shipping cost and provides a prepaid return shipping label at no cost to the customer, regardless of the reason for return.

Refunds are processed in accordance with our Return, Replacement & Warranty Policy.

Warranty

Eligible ergonomic chairs and standing desks purchased directly through Sihoo Canada Store are covered by a 3-Year Limited Warranty beginning on the original purchase date.

Warranty coverage, exclusions, and claim procedures are described in our Warranty Policy.

Nothing in our warranty terms is intended to limit any rights or remedies available to consumers under applicable law.

Products Not for Unauthorized Resale

Products purchased through Sihoo Canada Store are intended for personal or household use unless otherwise agreed with Sihoo.

You may not purchase products through the Site for unauthorized commercial resale, redistribution, or export.

For business or bulk purchasing inquiries, please contact us directly.

Third-Party Services & Links

The Site may contain links to or integrations with third-party websites, payment providers, shipping carriers, applications, or other services.

These third-party services may be governed by their own terms and privacy policies.

Sihoo is not responsible for the independent content, policies, availability, or practices of third-party websites or services, except to the extent required by applicable law.

User-Generated Content

Your Content

You may have the opportunity to submit reviews, comments, photos, videos, or other content (“User Content”) through the Site or related Sihoo services.

By submitting User Content, you confirm that:

• You own the content or have the necessary rights and permissions to submit it.
• The content does not knowingly infringe the rights of another person or organization.
• The content does not contain unlawful, fraudulent, defamatory, or otherwise prohibited material.

Permission to Use User Content

By submitting User Content, you grant Sihoo a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes related to operating, promoting, and improving Sihoo products, services, and marketing.

This permission applies only to the extent permitted by applicable law.

We may remove User Content that violates these Terms, applicable law, or our Site policies.

Acceptable Use

You agree not to use the Site:

• For unlawful or fraudulent purposes
• To interfere with the operation or security of the Site
• To attempt to gain unauthorized access to systems, accounts, or data
• To transmit malicious software or harmful code
• To collect information from the Site through unauthorized automated means
• To infringe the intellectual property or other rights of Sihoo or third parties

We may restrict access to the Site where reasonably necessary to protect our customers, systems, or legal rights.

Disclaimer

We make reasonable efforts to maintain accurate and reliable information on the Site.

However, to the extent permitted by applicable law, the Site and its content may be updated, corrected, or changed from time to time.

Product appearance, including colour, may vary slightly depending on lighting, photography, screen settings, or manufacturing variations.

Nothing in these Terms excludes warranties, guarantees, representations, rights, or remedies that cannot legally be excluded under applicable Canadian law.

Limitation of Liability

To the extent permitted by applicable law, Sihoo will not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site or products purchased through the Site where such liability may lawfully be limited.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law or to restrict any statutory rights or remedies available to consumers.

Governing Law

These Terms and your use of Sihoo Canada Store are governed by the applicable laws of Canada and, where applicable, the laws of the province or territory relevant to the transaction.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under applicable provincial, territorial, or federal consumer protection laws.

Dispute Resolution

If you have a concern or dispute regarding an order, product, or service, we encourage you to contact our customer support team first so that we can attempt to resolve the matter directly.

If a dispute cannot be resolved informally, either party may pursue any rights or remedies available under applicable law.

Nothing in these Terms requires a consumer to waive any legal rights or remedies that cannot lawfully be waived.

Privacy

Your use of the Site and the collection, use, and handling of personal information are also subject to our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, disclose, and protect personal information.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, policies, business practices, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Changes will apply from the date they are posted unless otherwise stated. Changes will not retroactively reduce rights that have already arisen in connection with a completed purchase where prohibited by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: casupport@sihoo.com
Website: ca.sihoo.com

Thank you for choosing Sihoo Canada Store.