Warranty Policy

At Sihoo Canada Store, we are committed to providing ergonomic products designed for long-term comfort, support, and durability. That’s why we offer a 3-Year Warranty on our ergonomic chairs and standing desks—so you can work and sit with confidence every day.

Who Is Covered

This warranty applies to products purchased directly from Sihoo Canada Store.

For products purchased through authorized third-party marketplaces or retailers, please contact the original seller for warranty assistance. Limited warranty support may still be available with valid proof of purchase.

What’s Covered

The Sihoo 3-Year Warranty covers:

Manufacturing defects
Structural failures under normal use
Mechanical or functional issues not caused by misuse or unauthorized modifications

If a covered issue occurs during the warranty period, we may provide:

Replacement parts
Product replacement
Another appropriate solution at no additional cost

Warranty Activation

For orders placed directly through Sihoo Canada Store, warranty coverage is activated automatically after purchase.

No additional registration is required.

What’s Not Covered

This warranty does not cover:

Intentional or accidental damage
(including fire damage, water damage, improper disassembly, or repainting)
Damage caused by misuse, abuse, improper assembly, or unauthorized modifications
Normal wear and tear
(including fabric fading, mesh stretching, cosmetic scratches, or natural material aging)
Discoloration caused by sunlight, chemicals, ink, or dye transfer
Damage caused by the use of non-Sihoo parts or accessories
Products shipped outside supported regions using third-party forwarding services

Sihoo reserves the right to determine whether a warranty claim falls within normal warranty coverage.

Filing a Warranty Claim

To submit a warranty claim, please contact our support team with the following information:

A description of the issue
Photos or videos showing the problem
Your order number
Your contact information

Email: support_ca@sihoo.com

Our support team will review your request and provide an appropriate resolution as quickly as possible.

Need Assistance?

We’re always here to help.

If you have any questions about warranty coverage, product support, or replacement parts, please contact us anytime at:

Email: support_ca@sihoo.com
Website: ca.sihoo.com