Warranty Policy

Sihoo Canada Store at ca.sihoo.com is operated by Shenzhen Sihoo Intelligent Home Co., Ltd. Eligible products purchased directly through Sihoo Canada Store are covered by the Sihoo 3-Year Limited Warranty as described in this policy.

At Sihoo Canada Store, we stand behind the quality and durability of our products. Eligible ergonomic chairs and standing desks purchased directly from Sihoo Canada Store are covered by a 3-Year Limited Warranty against manufacturing defects and qualifying product failures under normal use.

Warranty Period

The warranty period is 3 years from the original date of purchase.

For products purchased directly through ca.sihoo.com, warranty coverage begins automatically on the original purchase date. No additional registration is required.

Who Is Covered

This warranty applies to eligible products purchased directly from Sihoo Canada Store (ca.sihoo.com).

Valid proof of purchase, such as your order number or purchase receipt, may be required when submitting a warranty claim.

For products purchased through an authorized third-party marketplace or retailer, please contact the original seller for warranty assistance. Warranty terms and claim procedures may vary depending on the seller or sales channel.

What Is Covered

The Sihoo 3-Year Limited Warranty covers qualifying manufacturing defects and product failures under normal use, including:

• Defects in materials or workmanship
• Structural failures under normal use
• Mechanical or functional failures not caused by misuse, accidental damage, improper assembly, or unauthorized modifications

If a covered issue occurs during the warranty period, Sihoo will review the claim and, depending on the nature of the issue, may provide:

• Replacement parts
• Product replacement
• Another appropriate warranty solution

Approved warranty solutions will be provided at no additional cost to the customer.

Warranty Activation

For eligible products purchased directly through ca.sihoo.com, warranty coverage is activated automatically at the time of purchase.

No warranty registration is required.

Please keep your order confirmation or other valid proof of purchase, as it may be required when submitting a warranty claim.

What Is Not Covered

The warranty does not cover damage or product issues resulting from:

• Accidents, abuse, misuse, or neglect
• Improper assembly, disassembly, maintenance, or use inconsistent with the product instructions
• Unauthorized modifications, alterations, or repairs
• Fire, water, or other external causes
• Normal wear and tear, including fabric fading, mesh stretching, cosmetic scratches, or natural aging of materials
• Discoloration caused by sunlight, chemicals, ink, dye transfer, or other external substances
• Use of non-Sihoo replacement parts, components, or accessories that cause or contribute to product damage
• Cosmetic damage that does not affect the normal functionality of the product
• Products transported outside Sihoo Canada's supported delivery regions through third-party freight forwarding or similar services

Sihoo will review each warranty claim based on the information provided and the condition of the product to determine whether the issue is covered under this warranty.

How to Submit a Warranty Claim

If you experience a qualifying issue during the warranty period, please contact our customer support team.

To help us review your claim, please provide:

• Your order number or other valid proof of purchase
• A description of the issue
• Photos or videos clearly showing the problem
• Your contact information

Email: casupport@sihoo.com

Our support team will review your claim and provide instructions regarding the appropriate warranty solution.

Additional information, photos, or videos may be requested if necessary to evaluate the issue.

Replacement Parts and Products

If replacement parts or a replacement product are approved as part of a warranty claim, Sihoo will provide the appropriate replacement at no additional cost to the customer.

The specific resolution will depend on the nature of the issue, product availability, and the parts or components affected.

Contact Us

If you have any questions about warranty coverage, warranty claims, product support, or replacement parts, please contact us.

Email: casupport@sihoo.com
Website: ca.sihoo.com

Our customer support team will be happy to assist you.