Return, Replacement & Warranty Policy

At Sihoo Canada Store, we stand behind the quality of our products and are committed to providing a clear and reliable shopping experience. This policy explains our return, refund, replacement, and warranty process for purchases made directly through ca.sihoo.com.

30-Day Free Returns

We offer free returns within 30 days of delivery for products purchased directly from Sihoo Canada Store.

If you are not satisfied with your purchase for any reason, you may request a return within 30 days from the date your order is delivered.

For approved returns within the 30-day return period, Sihoo will cover the return shipping cost and provide a prepaid return shipping label at no cost to you.

Return Eligibility

To qualify for a return, items must:

• Be returned within 30 days of delivery.
• Be in good condition with all original parts and accessories.
• Be returned with the original packaging whenever possible.
• Include valid proof of purchase, such as your order number or receipt.

Normal product evaluation or assembly does not automatically make an item ineligible for return. However, products that are damaged due to misuse, abuse, improper assembly, unauthorized modification, or other causes unrelated to normal evaluation may not qualify for a refund.

How to Start a Return

To request a return, please contact our customer support team within 30 days of delivery.

Please include:

• Your order number
• The reason for your return
• Photos or videos, if applicable

Email: casupport@sihoo.com

Please do not return a product before contacting our customer support team.

Once your return request has been reviewed and approved, we will provide return instructions, the appropriate return shipping address, and a prepaid return shipping label at no cost to you.

Products returned without prior authorization may not be accepted.

Return Shipping

Sihoo covers the return shipping cost for approved returns requested within the 30-day return period, regardless of the reason for return.

After your return request is approved, our customer support team will provide a prepaid return shipping label and return instructions.

You will not be charged for return shipping when using the prepaid return shipping label provided by Sihoo.

Order Cancellation

Orders may be cancelled before they have been shipped.

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order after delivery, you may request a return under our 30-Day Free Returns policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive the wrong product, please contact our customer support team within 7 days of delivery so we can assist you as quickly as possible.

Please provide:

• Your order number
• Photos of the outer packaging
• Photos of the shipping label
• Photos or videos showing the product condition

Our team will review the issue and arrange a replacement or another appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method within approximately 7 business days.

Please note that additional processing time may be required by your payment provider or financial institution before the refund appears in your account.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different model or color, please complete the return process for your original purchase and place a new order.

3-Year Limited Warranty

Eligible products purchased directly from Sihoo Canada Store are covered by a 3-Year Limited Warranty beginning on the original purchase date.

Warranty Coverage

Our warranty covers manufacturing defects, including:

• Defects in materials or workmanship
• Mechanical or structural failures under normal residential use

Depending on the nature of the issue, Sihoo may provide replacement parts, a product replacement, or another appropriate solution.

What Is Not Covered

The warranty does not cover damage or issues resulting from:

• Accidents, abuse, misuse, or neglect
• Normal wear and tear
• Unauthorized modifications or repairs
• Improper assembly, maintenance, or use inconsistent with the product instructions
• Cosmetic damage that does not affect product functionality

How to Submit a Warranty Claim

If your product experiences a manufacturing defect during the warranty period, please contact our customer support team and provide:

• Your order number
• A description of the issue
• Photos or videos showing the defect

Email: casupport@sihoo.com

Our support team will review your request and guide you through the warranty claim process.

Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty coverage, please contact us.

Email: casupport@sihoo.com

Customer Support:
24/7 Online Chat

Thank you for choosing Sihoo Canada Store.