Shipping Policy

Sihoo Canada Store at ca.sihoo.com is operated by Shenzhen Sihoo Intelligent Home Co., Ltd. We are committed to providing a clear and reliable delivery experience for customers across Canada.

Canadian orders are fulfilled through our local warehouse network in Canada and delivered by trusted shipping carriers to eligible addresses within Canada.

Shipping Destinations

We currently ship to most provinces across Canada.

At this time, we are unable to ship to the following regions:

• Nunavut (NU)
• Northwest Territories (NT)
• Yukon (YT)

If your delivery address is outside our service area, you will be notified during checkout.

Shipping Fees

We offer free standard shipping on eligible orders within Canada.

If additional shipping charges apply due to the delivery location or specific product, all applicable shipping fees will be clearly displayed at checkout before you complete your purchase.

Order Processing

Orders are typically processed and shipped within 0–1 business day after payment has been successfully received.

Orders placed on weekends or Canadian public holidays will begin processing on the next business day.

Estimated Delivery Time

The total estimated delivery time is 5–7 business days from the date your order is placed, including order processing and shipping transit time.

• Order processing: 0–1 business day
• Shipping transit time: 5–6 business days
• Total estimated delivery time: 5–7 business days

Business days do not include weekends or Canadian public holidays.

Delivery times are estimates and may occasionally vary due to factors outside our control, including:

• Delivery destination
• Severe weather conditions
• Carrier or transportation delays
• Peak shopping and holiday periods
• Other unforeseen circumstances

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24–48 hours to become available after shipment. You can use the tracking information provided to monitor the progress of your delivery.

Shipping carriers may vary depending on your delivery destination, product availability, and the warehouse fulfilling your order.

Order Changes & Cancellations

If you need to update your shipping address, modify your order, or request a cancellation, please contact our customer support team as soon as possible.

We can only make changes or cancel an order before it has been shipped.

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order after delivery, please refer to our Return, Replacement & Warranty Policy for available return options.

Shipping Delays

While we strive to deliver every order within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Transportation or carrier disruptions
• Peak holiday periods
• Other unforeseen events

If your shipment is significantly delayed, please contact our customer support team and we will be happy to assist you.

Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or appears to be missing, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution based on the circumstances.

Canada Warehouse Locations

Canadian orders are fulfilled through our warehouse network located in Ontario and British Columbia.

Ontario Warehouse

Unit 1, 6160 Kenway Drive
Mississauga, Ontario L5T 2N3
Canada

British Columbia Warehouse

16111 Blundell Road, #102
Richmond, British Columbia V6W 0A1
Canada

The warehouse used to fulfill your order will depend on product availability and your delivery destination.

These locations are fulfillment warehouses used for shipping Canadian orders and are not customer service or return locations. Please do not send returns to these addresses unless instructed to do so by our customer support team.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact our customer support team.

Shenzhen Sihoo Intelligent Home Co., Ltd.
Operator of Sihoo Canada Store

Email: casupport@sihoo.com

Phone: +1 302-252-5728

Website: ca.sihoo.com

Customer Support: 24/7 online chat

Thank you for choosing Sihoo Canada Store.