Returns Policy

Return, Replacement & Warranty Policy

At Sihoo Canada Store, we stand behind the quality of our products and are committed to providing a smooth and reliable shopping experience. Our policy covers returns, replacements, and warranty support to ensure your confidence with every purchase.

30-Day Risk-Free Return & Replacement

We offer a 30-day hassle-free return and replacement policy starting from the date your order is delivered.

Eligibility

To qualify for a return or replacement, items must:

Be unused and in original condition
Include original packaging and accessories
Include valid proof of purchase
(such as your order number or receipt)

How to Start a Return or Replacement

To request a return or replacement, please contact our customer support team within the 30-day return window.

Please include:

Your order number
The reason for the request
Photos or videos if applicable

Email: support_ca@sihoo.com

Return & Replacement Cost

Returns and replacements are free for eligible orders.

If you receive:

A damaged product
A defective product
An incorrect item

Please contact our customer support team within 7 days of delivery and provide photos of:

The outer packaging
The shipping label
The product condition

Our team will help arrange a replacement or appropriate solution as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to your original payment method within approximately 7 business days.

Please note that processing times may vary depending on your payment provider or financial institution.

3-Year Limited Warranty

All eligible products purchased through Sihoo Canada Store are backed by a 3-Year Limited Warranty starting from the original purchase date.

Warranty Coverage

This warranty covers:

Manufacturing defects
Defects in materials or workmanship
Mechanical or structural failures under normal use

During the warranty period, Sihoo may provide replacement parts, product replacement, or another appropriate solution depending on the issue.

What’s Not Covered

The warranty does not cover damage or issues caused by:

Accidents, abuse, misuse, or neglect
Normal wear and tear
Unauthorized modifications or repairs
Improper assembly, maintenance, or usage contrary to product instructions
Cosmetic damage that does not affect functionality

How to Submit a Warranty Claim

If your product experiences a manufacturing defect during the warranty period, please contact us with:

Your order number
A description of the issue
Photos or videos showing the defect

Email: support_ca@sihoo.com

Our support team will guide you through the warranty claim process and help provide an appropriate resolution.

Contact Us

If you have any questions regarding returns, replacements, refunds, or warranty coverage, please feel free to contact us anytime.