Shipping Policy

At Sihoo Canada Store, we currently provide shipping across most regions within Canada, with free shipping available on eligible orders.

Please note:

We ship to most Canadian provinces.
Shipping is currently unavailable to Nunavut, Northwest Territories, and Yukon.

Delivery Time

Under normal conditions, orders within Canada are delivered within:

5–7 business days

Order processing typically takes 1–2 business days before shipment.

Please note that delivery times may occasionally be extended due to external factors such as severe weather conditions, transportation delays, customs procedures, peak holiday periods, or other unforeseen circumstances.

If there are any important shipping updates, they will be announced on our official website. You may also contact our customer support team at any time for assistance with your order status.

Order Tracking

All orders placed through Sihoo Canada Store include tracking.

Once your order has shipped, you will receive a tracking number within 1–2 business days. You can use this tracking number to monitor the progress of your shipment.

We deliver to both urban and remote regions within supported areas, though shipping times may vary depending on location and local carrier conditions.

Shipping Issues & Order Changes

If your package is lost, delayed, or arrives damaged, our customer support team will work with you to resolve the issue as quickly as possible.

If you need to:

Update your shipping address
Modify your order
Cancel your order

Please contact customer service before your order has been shipped.

Canada Warehouse Locations

All Canada orders are dispatched directly from our Canadian warehouse facilities:

Ontario Warehouse
Unit 1, 6160 Kenway Drive,
Mississauga, Ontario L5T 2N3

British Columbia Warehouse
16111 Blundell Road, #102,
Richmond, British Columbia V6W 0A1

We are committed to delivering your order safely and efficiently. Thank you for choosing Sihoo Canada Store.