Terms & Conditions

Effective Date: 2022-05-01
Last Updated: 2026-05-17

Welcome to Sihoo Canada Store.

This Canada store is operated by Sihoo.
SIHOO is a brand owned by Shenzhen Sihoo Intelligent Home Co., Ltd.

These Terms & Conditions (“Agreement” or “Terms”) govern your access to and use of ca.sihoo.com (the “Site”), including any related services, features, products, or content provided through the Site.

By accessing or using our Site, or by purchasing products through our Canadian store, you agree to be bound by these Terms & Conditions.

Copyright & Trademarks

Intellectual Property Rights

All content on this Site, including but not limited to:

Logos
Product images
Graphics
Text
Layouts
Designs
Videos
Trademarks

are protected by copyright, trademark, and other intellectual property laws owned by Sihoo or licensed to us.

Usage Restrictions

You may not reproduce, distribute, modify, publish, or commercially use any content from this Site without prior written permission from Sihoo.

Order Terms

Product Purchases

Products may be purchased directly through Sihoo Canada Store.

We make reasonable efforts to ensure all product information, pricing, specifications, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct them at any time prior to shipment.

Payments

By placing an order, you authorize us or our third-party payment providers to charge the payment method submitted during checkout.

You are responsible for ensuring your payment information is accurate and that sufficient funds are available.

Order Acceptance

An order confirmation email does not guarantee acceptance of your order.

Sihoo reserves the right to refuse, limit, or cancel orders at our discretion.

Order Cancellation

To request an order cancellation, please contact our support team as soon as possible after placing your order.

If your order has not yet shipped, we may be able to issue a full refund. Once an order has shipped, cancellation requests may no longer be possible and standard return procedures will apply.

Pricing & Promotions

All prices displayed on the Canadian store are shown in Canadian dollars (CAD) unless otherwise stated.

Prices, promotions, and discounts may change without notice. Promotional campaigns may be subject to additional terms and conditions.

Shipping & Risk of Loss

Products will be shipped to the delivery address provided during checkout.

Ownership and risk of loss transfer to you once the shipment has been handed over to the carrier.

Shipping policies and delivery estimates are available on our Shipping Policy page.

Returns

Returns and replacements are subject to our Return & Warranty Policy available on the Site.

Products Not for Resale

Products purchased through Sihoo Canada Store are intended for personal or household use only and may not be purchased for unauthorized resale or export.

Third-Party Links

Our Site may contain links to third-party websites or services.

Sihoo is not responsible for the content, policies, or practices of external websites and does not guarantee their availability or accuracy.

Governing Law

These Terms & Conditions and any disputes arising from the use of the Site shall be governed by and interpreted in accordance with the applicable laws of Canada and the Province of Ontario, without regard to conflict of law principles.

Dispute Resolution

If a dispute arises between you and Sihoo, both parties agree to first attempt to resolve the issue informally by contacting customer support.

If a resolution cannot be reached, disputes may be resolved through binding arbitration or applicable Canadian legal procedures where permitted by law.

To the maximum extent permitted by law:

Claims must be brought individually
Class actions and representative proceedings are waived
Jury trials are waived where applicable

User-Generated Content

Your Content

You may submit reviews, comments, photos, or other content (“User Content”) through our Site or related services.

By submitting User Content, you confirm that:

You own or have permission to use the content
The content does not violate laws or third-party rights
The content is accurate and lawful

Sihoo’s Rights

By posting User Content, you grant Sihoo a worldwide, non-exclusive, royalty-free license to use, reproduce, display, modify, and distribute the content for operational and marketing purposes.

Sihoo reserves the right to remove or modify User Content at its discretion.

Limitation of Liability

To the fullest extent permitted by law, Sihoo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid for the product in question.

Modifications to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon posting to the Site. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Email: support_ca@sihoo.com

Website: ca.sihoo.com